FAQ — Frequently Asked Questions

Ordering & delivery

How long will my order take?

Everything we sell is made to order, so please allow production time as well as delivery time.

Apparel, totes and caps — approximately 1–2 weeks
Books and journals — about 2 weeks

These are estimates. They can run longer to remote destinations and during busy periods, particularly November and December.

I'm buying a gift. How far ahead should I order?

Books about three weeks ahead, and apparel at least two weeks ahead.

What does shipping cost?

Nothing. Shipping is free on every order, worldwide — always. No minimum, no threshold, and nothing added at checkout. The price on the page is the price you pay.

Do you ship to my country?

Yes. We ship worldwide, and tracking details are sent once your parcel is dispatched.

Why did my order arrive in two parcels?

Books and apparel are produced at different facilities. If your order contains both, they are shipped separately and may arrive a few days apart.

Apparel

What size should I order?

Every apparel product page has a full size guide with garment measurements in both centimetres and inches. Our sizing is unisex and cut to a modern retail fit, so if you prefer a looser look, size up.

Is the sizing unisex?

Yes. All Analog Society apparel is unisex.

What is it made from?

Cotton and cotton blends, varying by garment — solid-colour tees are combed and ring-spun cotton, while heather colours are a cotton-polyester blend. The exact composition for each item is listed in the product description.

How should I wash it?

Cold machine wash, tumble dry on low or hang dry, and store out of direct sunlight. Full care instructions are on each product page.

Where is it printed?

Printed to order by our production partner using direct-to-garment printing, then shipped straight to you. Designed by Analog Society in Sydney.

Can I exchange it for a different size?

Because each garment is made specifically for your order, we cannot accept returns for change of mind or for the wrong size being selected. Please check the size guide before ordering — it has real measurements, not just S/M/L.

What if my item arrives damaged or misprinted?

Email us within 30 days of delivery with your order number and clear photos, and we will arrange a replacement or refund at no cost to you.

Books

What is the print quality like?

Every book is printed and bound for your order. Hardcovers are case-wrap hardcovers with a matte cover. Page size, paper and print size vary from book to book, and each product page lists them, so you know exactly what you are getting. Our memory books are 8.5″ × 11″ hardcovers with every prompt in 18-point type; our memoir and keepsake journals are 6″ × 9″.

How are the books bound, and what is the paper?

Paperbacks are perfect bound and hardcovers are case bound: in both, the pages are glued into the spine, the same method used for most trade books. They are not sewn and they do not lie flat on their own, so open a new book gently and work it in rather than cracking the spine. The paper is 60 lb (about 90 gsm) uncoated book stock, cream for the memory books and the large-print treasuries and white for the colour-printed journals. It takes pencil, ballpoint and gel pen well. A fountain pen or a felt-tip marker may show through, as it would on any book paper.

What if my book arrives damaged or less than perfect?

We reprint it or refund you — no return needed. Reply to your order email within 30 days with a photo and a real person will make it right. That includes any pages that come loose or a spine that fails: it should not happen, and if it does the replacement is on us.

Are the quotations real?

Where a book quotes a public-domain text, such as the King James Bible or a classic poem, the wording is checked against the original before the book goes to print. If you ever spot an error, email us and we will correct the book.

Who can fill in a memory book, and who sees what is written?

Anyone the book's owner chooses. They can write it themselves, or tell the stories while a family member, friend or carer writes them down. The book is paper: nothing written in it is sent to us or stored anywhere. It stays with the person and the people they decide to share it with.

In a care home or a group, ask the person first (or their family or guardian, where that applies) before writing down or reading out their memories, and keep the finished book with their own belongings.

What if a question brings up something painful?

It can. A book that asks about childhood, a marriage or a family home will sometimes reach a loss, an estrangement or a hard year. Some people want those parts written down too. Nobody has to answer every question.

Choose before you start. Read through the questions first and mark any to leave for later, or for good. If you are giving the book as a gift, a pencil tick beside a few easy ones to begin with is a kind way to hand it over.
Change the question. Any prompt can be reworded. "Tell me about your father" can become "Tell me about someone who taught you something." Write the new version in the margin if it helps.
Skip freely. Leave a page blank, or come back to it another day. A book with gaps is still a finished book.
Go at their pace. One or two questions at a sitting is plenty. If someone becomes upset, stop, stay with them, and come back to lighter questions another time.

For someone living with dementia, start with questions about early life, places and everyday things, such as school, a first job or a favourite meal. These are often easier to reach than recent years. Follow their lead and do not correct details. If you are unsure which subjects to avoid, the person's family or care team can usually tell you.

Can I cancel or change my order?

Contact us as soon as possible. Orders can only be cancelled before they enter production — once printing has begun we may no longer be able to change them.

About us

Who is behind Analog Society?

We are a small independent business in Sydney, Australia (ABN 21 763 356 566). Analog Society is the lifestyle brand; Sovereign Publishing is our book imprint. Every order is looked after by a real person.